Description
Job Description
Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.
Applications are accepted until further notice.
Meet the Team
The Customer Experience Product Management team in Services drives/creates expansive AI driven innovative premium service offers with unparalleled expertise. We are leading the charge in developing next-generation AI assistants designed to transform Customer Success, Renewal Sales, and Technical Support experiences for Cisco’s customers
Your Impact
As a Product Management Intern, you will have the unique ability to shape the future of Customer Experience in the age of AI. This role is available across several organizations, each focused on developing agentic AI solutions to solve complex business challenges. Your responsibilities may include:
- Collaborate with engineering, data science, and design teams to ship cutting-edge agentic AI solutions that deliver tangible business value
- Participate in brainstorming and strategy sessions to ideate and prioritize features that leverage the latest advancements in AI and machine learning
- Work closely with engineering and internal product managers to translate technical capabilities into viable offers.
- Collect and analyze data from various sources to identify new features and product enhancements that leverage our AI infrastructure.
- Assist in preparing product documentation (user stories, PRDs, presentations) and help develop and execute the service roadmap.
Minimum Qualifications
- Currently enrolled in an undergraduate degree program. Relevant fields include Computer Science, Engineering, Data Science, or Business, or a related program.
- Strong analytical, communication, and collaboration skills
- Passion for AI, product management, and customer-centric innovation
- Knowledge of data platforms, AI frameworks
- Able to legally live and work in the country for which you’re applying, without visa support or sponsorship
Preferred Qualifications
- Familiarity with AI/ML scripting or tools like Power BI/SharePoint
- Prior internship or work experience in AI product management, AI/ML engineering, or strategy roles