A’nilah Derrickson

A'nilah Derrickson
Working Class
Berlin, MD 21811
mckiad7@gmail.com
+1 (443) 359-7351
Authorized to work in the US for any employer
Work Experience
Hospitality Associate
8 37th Street Castle in the Sand Hotel - Ocean City, MD 21842
June 2016 to July 2023
• Customer service skills
• Presentation skills
• Inspection skills
• Organization skills
Job duties
1. Entered and prepared the room for cleaning.
2. Made the beds.
3. Dusted the room and furniture.
4. Replenished the guestroom and bath supplies.
5. Cleaned the bathroom and kitchen.
6. Vacuumed the carpet.
7. Checked and secured the rooms.
8. Ensured security of guest rooms and privacy of guests.
9. Performed rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.)
as required.
10. Responsible for achieving and exceeding the guest satisfaction score.
11. Received generous tips and customer satisfaction report cards from guests.
Deli/Bakery Clerk
Harris Teeter - 31221 Park Drive Selbyville, DE 19975
February 2023 to April 2023
• Customer service
• Food hygiene
• Computer software
Job duties
1. Followed Maryland state hygiene guidelines.
2. Washed hands routinely.
3. Organized and packaged baked goods and deli products.
4. Baked cookies and bread in an oven.
5. Sliced meats and cheese on a food-slicer.
6. Followed sub sandwich recipes and packaged the sub in a bag.
7. Input information on deli software to receive tickets and prices.
8. Worked as a team to ensure 100 percent customer satisfaction.
Security Internship
Securitas - Portland, OR
2022 to 2023
• Report writing skills
• Public safety
• Surveillance skills
• NOC shift
Job duties
1. I took an Oregon security class and graduated with a security license.
2. Arrived on time for patrol.
3. Met with other patrol officers and communicated about suspicious activity.
4. Report on-duty patrol, criminal or suspicious activity, and wrote detailed written reports explaining
the situation including, persons involved, times, and locations as well as the involvement of the police
or other public safety officials.
5. Routinely walked around a building site once every hour.
Customer Service Representative
Blue Water Hospitality Group, LLC - 8428 Stephen Decatur Highway Berlin, MD 21811
April 2021 to July 2021
• Confidentiality skills
• Hospitality software skills
• Computer skills
• Communication skills
Job duties
1. Welcomed guests with a friendly smile at the front desk and checked guests into the Frontier
campground.
2. Offered directions to the guests and offered information about local restaurants, local recreation
activities and offered general information about Berlin-Ocean-city area.
3. Offered directions about the the guests camp site and overflow parking with a Frontier town map
and offered bus directions from Frontier Town to Assateague Island and Ocean City ensuring the guests
knew where they were going.
4. Answered phone calls from the guests and the public about their plans for their stay at Frontier Town
in the Frontier Town campsites for pop-up tents and trailers, cottages, and cabins.
5. Navigated computer hospitality software to find specific dates available for their trip.
6. Problem-solved about guest complaints, reservation issues, and price-inquires.
7. Maintained confidentiality of the guests information including names, addresses, phone numbers,
credit card information, and the content of their reservation.
8. Practiced suggestive-selling and companion selling to the customers for golf-cart add-ons, boat
slips and trailer add-ons like sewage and waste disposal services and additional services like a a bbq
grill at each camp site, public facilities, the camp ground store, the campground deli, the campground
arcade, the campground ice-cream shop and the resort restaurant offered at Frontier Town; as well as
a complementary ticket to the water park and Western theme show included in the Frontier Town guest
package.
9. Organized files and packaged guest information including a map, a contract, and Frontier-Town
services and events for the residents in a manila folder.
Cashier/Sales Associate
Ripley's Believe It or Not - 401 South Atlantic Avenue Ocean City, MD 21842
2018 to 2018
• Interpersonal communication skills
• Numerical skills
• Attentive skills
Job duties
1. Welcomed guests with a warm and friendly smile.
2. Informed the customers about the prices of Ripley’s Museum and the Ripley’s Mirror Maze.
3. Practiced suggestive-selling by offering a round-up to support a local organization supporting schools
in Wicomico county, Worcester county and Somerset county with generous donations of technology
appliances, uniform, and school supplies.
4. Practiced companion-selling by offering a pair of mirror maze glasses and a souvenir book to keepsake
their experience and read interesting world-records and cool facts.
5. Accurately managed a cash register and accounted the cash and card amounts for the tickets.
6. Maintained a physical posture of standing on my feet for 8 hours at a time.
Education
High school diploma-English
Parkside High School - 1015 Beaglin Park Drive Salisbury, MD 21804
September 2016 to May 2020
Certifications and Licenses
Driver's License 2019